Return & Refund
Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return.
You may want to return your order due to any of the following reasons:
||The product is damaged in delivery
||The product does not function as described in itsmanufacturer specification
||Not the product the customer ordered
||Missing items/parts as indicated in the packaging
|Does not fit
||Customer receives the size that was ordered but it doesnot fit
||The product does not match website specifications,description, or image (this issue is attributable to awebsite error/misinformation)
Unless otherwise stated in the product description, the general requirements for returns are as follows:
- Returned item must be shipped back to us within fourteen (14) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
- You have proof of purchase (order number, buying invoice, delivery note or bank statement)
- The product must not fall into the non-returnable product list (check out below)
- The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
- The product must not have been used or installed or had any data inputted
- All sealed items must not be opened
The following products are not eligible for return:
|Toys, Kids & Babies
||Milk, baby food, food and beverage for moms & babiesBaby underwear, baby swimwear
|Health & Beauty
||Cosmetics and FragrancesSupplement products
||Clearance productsFree giftsProducts exchanged from Premium programFood and BeverageFlowers and products with a limited period of use
Replacement/ Refund process only begins after we have completed evaluating your returned product. This quality evaluation process may last up to 2 business days.