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Shipping Terms
Returns Policy
Return & Refund

Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return.

You may want to return your order due to any of the following reasons:

Reasons Description
Damaged
The product is damaged in delivery
Defective The product does not function as described in itsmanufacturer specification
Wrong item Not the product the customer ordered
Missing items/parts Missing items/parts as indicated in the packaging
Does not fit Customer receives the size that was ordered but it doesnot fit
Website error The product does not match website specifications,description, or image (this issue is attributable to awebsite error/misinformation)

 
Unless otherwise stated in the product description, the general requirements for returns are as follows:

  • Returned item must be shipped back to us within fourteen (14) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
  • You have proof of purchase (order number, buying invoice, delivery note or bank statement)
  • The product must not fall into the non-returnable product list (check out below)
  • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
  • The product must not have been used or installed or had any data inputted
  • All sealed items must not be opened

 

The following products are not eligible for return:

Category
Non-returnable Products
Toys, Kids & Babies
Milk, baby food, food and beverage for moms & babiesBaby underwear, baby swimwear
Health & Beauty
Cosmetics and FragrancesSupplement products
Other products Clearance productsFree giftsProducts exchanged from Premium programFood and BeverageFlowers and products with a limited period of use

 

Replacement/ Refund process only begins after we have completed evaluating your returned product. This quality evaluation process may last up to 2 business days.

HELP
Question? We care, please call this number for any purchase dissatisfaction.

603-6141 6800 (Ext 305)

From 9.00 am To 5.00 pm
Monday - Friday
(Except Public Holiday)
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