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INFORMATION
About Us
How To Order
Frequently Asked Questions
Frequently Asked Questions

Register/Login Question

  1. Can I order without registration?
    No, currently we do not offer guest order, you are required to register before checkout.

  2. How to register as a member?
    You can go to register page to register as member or click here to go.

  3. How if I lost my password?
    You can retrieve your password here or go to login page, click the password forgotten. You need to enter your email (email you used for registration) in order to retrieve your password.

 

Account Setting Question

  1. Can I change my personal detail such as name or contact number?
    Yes, you can go to my account page to change your personal detail. And you need to login before go to my account page to edit your personal detail.

  2. Can I change my current password?
    Yes, you can go to my account page to change your password. And you need to login before go to my account page to change your password.

Shopping Cart Question

  1. Can I purchase different merchant’s products in one shopping cart?
    No, different merchant’s products will automatically be separated into different merchant cart.

  2. Can I delete my shopping cart products?
    Yes, you can delete and add your new products into shopping cart.

 

Delivery Question

  1. What is the shipping charge for Malaysia?
    You may refer to the shipping charge that is mentioned on each product page.

  2. What is the shipping charge for oversea?
    We do not provide shipping to oversea temporarily.

  3. How many days I will receive my products?
    You may refer to the delivery time that is mentioned on each product page.

  4. What if my order has not been delivered and not receive any notifications email yet?
    You may contact the merchant directly for tracking your order.

 

Payment Question

  1. What are the available payment methods?
    You may refer to the Payment Method page for your information.

  2. Do you offer cash deposit or cash on delivery?
    Currently, we do not provide cash deposit and cash on delivery service.

  3. Why my credit card being rejected from Ipay88?
    There are few reasons why your credit card being rejected from Ipay88:
    - Your credit card is expired.
    - Your credit card information is not correct.
    - Your credit card is bar by ipay88.
    You can email to support@ipay88.com.my to check your credit card status.

 

Order Question

  1. Where and how can I check my order?
    You can login your account, and go to my account page to check your order history.

  2. What If I have made the payment but I don’t receive notification email from iK4USHOP.com?
    You can email to customersupport@ik4ushop.com for checking the problem, and please allow us to get back to you at least within 2 working days.

  3. How do I place an order?
    You can refer here or go to How to Order page.

  4. How do I know my order is under processing or delivered?
    Normally iK4USHOP will send an email to notify you every status update, or if you do not receive any notification email, you can go to my account page to check your order history detail.

Voucher Question

  1. How can I redeem my voucher?
    You can redeem your voucher during checkout.

  2. How if my voucher being used by someone?
    You can email to customersupport@ik4ushop.com and we will check your voucher problem.

 

Cancel/Return/Refund Question

  1. How can I cancel my order?
    We do not accept order cancel after payment checkout successfully.

  2. How can I return my products?
    You can refer to Returns Policy for further information.

  3. How Can I get refund if my order having problems?
    You can refer to Returns Policy for further information.

HELP
Question? We care, please call this number for any purchase dissatisfaction.

603-6141 6800 (Ext 305)

From 9.00 am To 5.00 pm
Monday - Friday
(Except Public Holiday)
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